Terms and Conditions of Providing Services Via Electronic Means

§1. Basic Information

  1. This regulation is the regulation of providing electronic services via the website: theroyalkitten.com (hereinafter referred to as the “Website”).
  2. The owner and entity providing electronic services through the Website is: Anna Domke-Larkin conducting sole proprietorship in Pontefract, UK (hereinafter referred to as the “Service Provider”).
  3. You can contact the Service Provider via:
    email:
    • contact@theroyalkitten.com
    • phone: +44 0777 473 18 60
  4. This regulation was adopted on 07.2023.
  5. The Service Provider reserves the right to change the Regulation.

§2. Types and Scope of Services Provided

  1. The Website contains basic information about the business activities conducted by the Service Provider: behavioural consultations.
  2. Paid services are marked in such a way as to leave no doubt that using them is associated with the obligation to pay.

§3. Technical Conditions for Using the Services

  1. In order to properly use the Website, you should have:
    • a device (PC, tablet, smartphone) with an internet connection,
    • a web browser,
    • if you want to subscribe to the newsletter, you will need to have an email address,
    • if you want to make an appointment via our visit reservation system, you will need to have an email address and a mobile phone number.
  2. The publication of unlawful content on the Website is prohibited.

§4. Reservations

  1. Through the Website, you can book a date for a behavioural consultation or cat care during your absence. This service is chargeable.
  2. To use the service, you must fill in the reservation form and provide: first name, last name, email address, mobile phone number, and address details.
  3. You will also receive confirmation of the booking in the form of an email to the email address you provided.

§5. Reporting and Reviewing Complaints

  1. Everyone using the Website has the right to file a complaint.
  2. All complaints, comments, and reservations can be directed to the following address: contact@theroyalkitten.com
  3. The complaint should contain:
    • Your name and email address,
    • a detailed description and reason for the complaint,
    • Your demands, suggestions, and requests.
  4. The complaint procedure lasts 14 days.
  5. We provide responses to complaints by email.

§6. Dispute Resolution

  1. By accepting these regulations, you agree that in the event of a dispute, we will attempt to resolve it together amicably. The time for negotiations will be 3 months from the day of claiming by me or you. If we do not find a solution within the specified period, we will be able to take our claims to a common court.
  2. In the case of providing services for a consumer residing in a country other than Poland, we agree that the matter will be recognized under Polish law. This agreement does not deprive you of protection granted to you under non-excludable provisions and under the law.
  3. I agree to the out-of-court resolution of disputes. If you want to report a matter against me, you can do it electronically at: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=PL

§7. Personal Data Protection

  1. The Service Provider is the data controller within the meaning of the personal data protection regulations (GDPR and others). Information about the rules for processing data by the Service Provider is included in the Privacy Policy available at:
    www.theroyalkitten.com/privacy-policy-2

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